Job Role
To provide the operations team. Working cross- functionally within the wider operations department; to provide support to all teams within the department; managing OTA platforms as well as all online media and marketing platforms.
Reports to: Operations Support Team Manager
Description
- Property management support administration
- Housekeeping support administration
- Office Administration
- Contract and Lease administration
- MS Office SME and administration
- Business Development team support
- OTA platform administration and management
- Online media and marketing administration
This job description is not exhaustive but is provided to assist the postholder to know what their main duties are. It may be amended from time to time without change to the levels of responsibility appropriate to the grade of the post and in discussion with the postholder.
Job Role
To provide the operations team with daily operational administrative support.
Reports to: Operations Support Team Manager
Description
- Compliance procedures and documentation
- Creating and updating property information lists
- Property management admin
- Remote key logging daily
- Housekeeping scheduling and schedule control
- Attending meetings, taking actions points and circulating as appropriating
- Recording and allocating maintenance works to contractors and recording on maintenance log spreadsheet.
- First point of contact for customers, clients or suppliers via email and phone.
- Organising and maintaining electronic filing systems and updating office databases and spreadsheets.
- Processing orders for office supplies
- Contract and Lease admin
- Tenant referencing admin
- First point of contact for issues/ requests from existing guests
- Working with PMS system as required
- Maintaining utilities information for all properties, including safety inspections.
- Billings team support
This job description is not exhaustive but is provided to assist the postholder to know what their main duties are. It may be amended from time to time without change to the levels of responsibility appropriate to the grade of the post and in discussion with the postholder.
Reports to: Housekeeping Manager and Duty Manager
Role and Responsibilities
To support the Housekeeping manager and Duty Manager in the smooth and cost effective running of the housekeeping department.
Role and responsibility
- Organise staff rotas
- Supervise housekeeping team
- Authorise time sheets
- Deal with staff issues and concerns
- Organise and facilitate staff training
- Liaise with bookings department
- Liaise with ops support regarding maintenance issues
- Manage daily guest arrivals
- Key management and audits
- Pass/ Permits management
- Check-ins
- Cleans
- Meet & Greets
- Manage the cleaning checklists
- Manage in house laundry
- Oversee bedding bags for each property
- Calculate quantity of bedding required for contractors
- Arrange collections and deliveries
- Carry out cleaning/site inspections
- Stock management
- Purchasing
- Inventory management
- Recruitment and on-boarding of new staff in the housekeeping team#
- Attend management and ops meetings
This job description is not exhaustive but is provided to assist the postholder to know what their main duties are. It may be amended from time to time without change to the levels of responsibility appropriate to the grade of the post and in discussion with the postholder.
