Terms and Conditions
General
1.1 These terms and conditions (the “Booking Contract”) are between and shall bind the property owner or manager (“Kasar Stays Ltd” “we”, “us” and “our”) and the Serviced Accommodation Renter(s) who book our property (the “Property”). References to “you” or “your” are references to the person making the booking and all members of the party.
1.2 Any Booking is subject to the Booking Contract. This Booking Contract and our confirmation email contain the entire agreement between us and you and form the basis of your agreement with us so please read them carefully. Nothing in this Booking Contract affects your usual UK statutory rights.
1.3 Kasar Stays Ltd is registered in England and Wales under company number 10039910 and has its registered office at 27 Old Gloucester Street, London, England, WC1N 3AX. For the avoidance of doubt, you acknowledge and agree that the provider of the Property is Kasar Stays Ltd.
Making your Booking
FOR DIRECT BOOKINGS INCLUDING ONLINE TRAVEL AGENCIES/ PLATFORMS:
2. Issue us with a booking request form (“Booking Request Form”) or make a direct booking through an OTA, Website, Email, In- person or over the Telephone, and pay the full payment and Damage Deposit as well as the Cleaning Fee to Kasar Stays Ltd.
3. These Terms and Conditions of Booking shall become a binding Contract when Kasar Stays Ltd has:
a. either received correspondence confirming a reservation or accepting a quote or proposed reservation or received the required amount payable for the Property in full according;
b. and the Damage Deposit if applicable (iv) as well as the cleaning fee if applicable;
c. and we have provided you with a confirmation email setting out the details of the Booking including the Cancellation Policy.
4. Please note that your Booking is not confirmed if we have not received full payment of the amount payable including the Damage Deposit (if applicable) and Cleaning Fee (if applicable) and thus shall not be honored in such an instance.
FOR BOOKING AGENTS:
5. The booking is confirmed upon receipt of your confirmation notification. You will be provided with these Terms and Conditions in the process of making your bookings and you will be expected to read and retain for your own records and reference purposes.
6. If the Quote or Booking Request Form requires that you:
a. Make a payment in full, then you must pay the full amount for the Booking to Kasar Stays Ltd by the due date; and
b. You shall be required to pay the applicable damage deposit (the “Damage Deposit”), cleaning fee (“Exit Cleaning Fee”) and/or any other fees (“Other Fees”) as set out in the email confirmation as part of your payment in full or your Balance payment (if applicable).
7. You must carefully check the details of the Quote or Booking Request Form before making any payment to Kasar Stays Ltd regarding your Booking, as well as the confirmation email and inform us immediately of any errors or omissions.
8. For safety and security reasons, you must inform us of the exact numbers of occupants in the property you are booking and their names. The numbers of occupants in your booking must not exceed the maximum occupancy stated for your chosen property.
Paying for your Booking
9. You must pay Kasar Stays Ltd full payment by the due date as specified in the invoice provided to you directly or via OTA.
10. Booking Agents are required to make payment according to the signed Partner Agreement or signed Master Agreement.
11. Credit card payments, if declined will be subject to cancellation of booking within 24 hours of notification if you fail to provide valid credit card details. We reserve the right to charge your payment card upon reservation for the full amount of your booking.
12. You are required to pay a damage deposit on all our properties where required or as stipulated.
13. Please be aware that if you or your client should cause damage that exceeds the deposit amount you have paid as a deposit, or if you contravene any of the Terms and Conditions of Booking, we may make claims against you, including making direct deductions from your payment card and/ or making claims against you in Court.
14. We release the hold on deposits up to 7 days from the date of check- out, however, please be aware that it might take longer for your bank to release the monies into your account. Should your deposit not arrive in your account after we have advised you of its release, kindly contact your bank directly as such a situation is beyond our control.
LATE CHECK OUT / EARLY CHECK IN:
15. Guests may be permitted to check out later or check in earlier than the standard check out times only upon prior request by guest and only subject to the express approval given by housekeeping team. A fee of £50 is applicable for early check-ins and/or late check-outs.
16. Should the Housekeeping team decline the request for late check out or early check in, the guest will be required to abide by the standard Check in and Check Out times.
BOOKING AMMENDMENTS OR CANCELLATION:
17. If you need to cancel or amend your Booking, you must email either ourselves, or your Booking Agent, as soon as possible. A cancellation or amendment will not take effect until we have sent you an acceptance confirmation. The cancellation policy described in your email booking confirmation (“Cancellation Policy”) applies to your Booking and Kasar Stays Ltd will refund any eligible amounts due to you in accordance with our Cancellation Policy.
18. In the event that:
a. any balance required from you is not paid in accordance with the timeframes set out in the Cancellation Policy; or
b. you do not arrive at the property within 24 hours of your arrival time without notifying us;
c. we shall be entitled to treat your Booking as being cancelled by you and the Cancellation Policy shall apply.
19. If we cancel or amend your Booking:
a. We would not expect to have to make any changes to your Booking once it is agreed between you and us, but sometimes problems occur and we do have to make alterations or, very occasionally, cancel Bookings. If this does happen, we will contact you as soon as is practical and inform you of the cancellation or the change to your Booking.
b. If we cancel your Booking, Kasar Stays Ltd will refund you any eligible fees you have already paid to Kasar Stays Ltd. However, we will not be liable to refund you for any fees you may have paid to any third party in connection with your stay (including, without limitation, fees for travel, entertainment, activities, or insurance).
Cancellation Policy
20. Your Reservation can be cancelled free of charge for short term stays (i.e. stays of up to 7 nights per reservation or booking) at least 7 days prior to arrival date.
21. Cancellation requests need to be made in writing if a reservation was made with Kasar Stays Ltd directly. Otherwise, the booking will remain active, and the deposit will be charged accordingly.
22. If a reservation was made via a 3rd party website, it is necessary that the agent is notified, and a cancellation form is sent to us via email. Otherwise, the booking will remain active, and the deposit will be charged accordingly.
23. For short- term stays, i.e. stay consisting of up to 7 nights, cancelled within 7 days prior to the arrival date, the full amount of the booking will be charged i.e. the booking will be non- refundable.
24. Long term stays, i.e. bookings consisting of 8 nights and above can be cancelled according to the following schedule:
a. Stays of 8- 27 nights may be cancelled without charge if cancelled at least 7 days prior to arrival date, otherwise the booking and fees paid will not be refunded.
b. Stays of 28- 59 nights and above may be cancelled without charge if cancelled at least 14 days prior to arrival date otherwise a penalty to the value of the sum of the first 14 nights’ stay and the number of days elapsed beyond the free cancellation period, will be charged.
c. Stays of 60 nights and above may be cancelled without charge if cancelled at least 28 days prior to arrival date otherwise a penalty to the value of the sum of the first 28 nights’ stay and the number of days elapsed beyond the free cancellation period, will be charged.
25. For bookings up to 7 nights: such bookings are not refundable for cancellations once occupation has begun.
26. For bookings from 7- 27 nights, we require 14 days’ notice of cancellation once occupation has taken effect. If the correct notice of cancellation has been given, we will charge the value of the booking less 14 nights. For cancelled bookings without correct notice, the booking remains non- refundable if cancelled once occupation has begun.
27. For bookings from 28- 59 nights, we require 21 days’ notice of cancellation once occupation has taken effect. In the case that the correct notice of cancellation has been given, we will charge the value of the booking less 21 nights. For cancelled bookings without correct notice, the booking remains non- refundable if cancelled once occupation has begun.
28. For long term bookings from 60 nights and above, we require 28 days’ notice of cancellation once occupation has taken effect. In the case that the correct notice of cancellation has been given, we will charge the value of the booking less 28 nights. For cancelled bookings without correct notice, the booking remains non- refundable if cancelled once occupation has begun.
29. All charges exclude VAT which will be charged in addition, unless otherwise stated or applicable.
30. Early departures are treated as cancellations and the Guest is not entitled to a refund for the remaining number of nights.
31. Non-arrivals (no- shows) are treated as cancellations, and you will not be entitled to a refund.
32. Failure or refusal to provide us with your government- issues Identification Document(s), i.e. a valid passport or driver’s license, as requested may result in your booking being cancelled without refund.
The Property
33. You may check in from 4:00 PM of the Arrival date for your stay and check out is at 10:00 AM on your departure date. We will always advise you of your check-in and check-out times accordingly.
34. If your property requires a ‘meet and greet’ (i.e. contact check in) and your arrival will be delayed, you must advise us as soon as is reasonably possible, so that alternative arrangements can be made as necessary for you to check in including any alternative arrangements for you to collect keys from a specified location instead. If you fail to do so, you may not be able to access the Property, and we will not be held responsible for this.
35. If do not arrive by 4pm on the day after your Arrival Date and you do not advise the contact of your anticipated late arrival, we may regard your booking as a no- show and we shall be under no obligation to refund you for any fees you have paid. Please see the Cancellation Policy for further details.
36. Neither the Property nor any part of the Property can be used at any time during the duration of the stay, by the Serviced Accommodation Renter(s) for the purpose of carrying on any business, profession, or trade of any kind, or for the purpose other than as a serviced accommodation.
37. There are to be no pets allowed at the property during your stay unless this has been arranged prior to your check-in and is subject to our express approval only. If you wish to bring a pet with you during your stay, please discuss this with us prior to your arrival date. If we agree to accept your pet, note that we only accept cats or small dog breeds and may require you to confirm your dog breed by name and photograph.
38. We charge a non- refundable pet fee of £350 for cats and £500 for small dog breeds.
39. No other types of pets or animals are permitted at any of our properties. If you are found to have a pet in the property without prior arrangement, your deposit will be withheld, you will be charged with the full amount of the pet fee, and your booking may be terminated without reimbursement if you are in a property that expressly does not accommodate pets.
40. Barbeques and firepits are only allowed in the gardens of houses with barbeque stands. Guests are only permitted to use barbeques or firepits upon request with express permission granted by us. Guests are only permitted to use barbeque or firepit equipment that we supply. Guests must provide their own fuel for barbeques or firepits once permission has been granted to them by us. Violation of this condition is a breach of contract under fire and health and safety regulations and may result in the termination of your contract and a £1,000 fine.
41. Lighting of Candles or naked flames of any sort are expressly not permitted for use within any of our properties, including on the balconies of flats/ apartments. We will not be held liable for any losses or damage or destruction to personal belongings or personal injury of any nature that arises from usage of naked flames within or without our properties. You will be expressly and exclusively responsible for any losses or damages that arise because of your contravention of this clause and your usage of naked flames within or without the property including usage of barbeques and/ or firepits.
42. Guests staying longer than 6 consecutive nights are required to put their rubbish out on the morning of the local authority bin collection day, as advised by our Customer Success Team or as stated in your welcome pack.
AMENITIES AND SERVICES INCLUDED
43. Standard amenities in the property are: WIFI, Washing Machine, Bed Linens, and Bath Towels. The usage of WIFI connection, Gas and Electricity are all included in your booking prices. For stays of more than 28 nights booked by booking agents, cleaning is usually carried out once a week (subject to contract), or in accordance with mutually agreed schedule of cleaning. For bookings over 14 nights made via all other avenues (i.e. not booking agents) we recommend that you book an interim clean at a subsidized rate through our verified supply partners Sagient Ltd not booking agents)
44. Cleaners will retrieve keys from the key box located outside the property if such property has a key box. Properties without key boxes will require prior notification of cleaning dates and times to be agreed with guests.
45. We reserve the right to carry out cleaning or other service maintenance activities in our properties in your absence, with prior notice given to you and without being held liable for any loss or damage to your personal belongings during the carrying out of the services.
46. For all bookings over 14 nights, we will carry out an interim property inspection every 14 nights or as agreed, to ensure we resolve any maintenance issues that may arise, as well as to instruct any preemptive property maintenance works, to ensure optimal standards throughout your stay.
FAIR USAGE POLICY FOR UTILITIES
47. This Fair Usage Policy (FUP) is designed to ensure that all users of our utility services (electricity, water, gas) have fair and equitable access. It aims to prevent excessive energy consumption or abusive usage that could negatively impact other users or the environment. We estimate that you should comfortably use up to £15 per night for electricity, £15 a night for gas, and £10 a night for water. Should your usage exceed these amounts, we may apply a fair usage surcharge to your booking to your excess consumption.
Your obligations
48. You agree to comply with the regulations set out in any property manual at the Property and any other regulations specified by us and ensure that they are observed by all members of your party.
49. You agree to keep and leave the Property and the furnishings, including items such as kitchen equipment, crockery, and glasses, clean and in good condition.
50. Any damages that total a cost beyond the initial damage deposit will be claimed by Kasar Stays Ltd for the full value of the cost of damages and repair, either by direct deduction from your payment card; or by sending you an invoice for payment with payment terms immediate; or by raising a claim via your OTA or Booking Agent; or by legal action against you through the Courts.
51. You agree not to cause any damage to the walls, doors, windows, or any other part of the Property, nor to do anything that may be considered to cause a nuisance or annoyance to us, or to any other occupier of adjoining or neighboring properties.
52. If you cannot be contacted after the check-out where damages have been caused, Kasar Stays Ltd reserves the right to charge your payment card or raise a claim via your OTA or booking Agent or issue you an invoice for the total value of all expenses accrued to cover repairs in one single payment. If the transaction is unsuccessful or we do not receive payment from you, we may take legal action against you.
53. You agree to take all necessary steps to safeguard your personal belongings while at the Property. We will not be held liable or responsible for any losses or damage to your personal belongings, personal effects or chattels left at the property during your stay or after your stay. Ensure to take your personal belongings with you when you check out as we will not be responsible for retention or retrieval of any items forgotten or left behind.
54. You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).
55. You agree not to allow more people to stay in the Property than expressly authorised, not significantly change the makeup of the party during your stay in the Property or take your pet into the Property. If you do so, we can refuse to hand over the Property to you or can require you to leave it. We will treat any of these circumstances as a cancellation of the Booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion.
56. You agree not to service, repair, or carry out any other work on cars, motorcycles, vans, or other motor vehicles at the Property.
57. You agree not to park (or allow to be parked) any caravan, boat, or large vehicle by the Property, if such parking, in the reasonable opinion of Kasar Stays, would cause nuisance or annoyance to neighbours or to anyone nearby.
58. All Kasar Stays Ltd properties are Non-smoking properties. Smoking is prohibited anywhere inside the property. Smoking cigarettes, cigars, or e-cigarettes may be carried out in the garden if the property has one or alternatively outside of the building, where the property is in an apartment building. If there is evidence of smoking following your stay, there will be a £250.00 fine paid via bank transfer or a charge on your card, and your security deposit will not be returned.
59. Lost Keys and Parking Permits: You will be charged accordingly for any lost keys, key fobs and perking permits issued to you for your booking as follows:
a. Fees for replacing lost parking permits: 10- 12 London Road apartments are subject to a £75 fee; 32 Fort Pit is subject to a £50 fee; 4b Grecian is subject to a £100; 75 Griffin is subject to a £100 fee; 15 Guinevere is subject to a £150 fee.
b. Lost keys of properties will be subject to a charge. When keys are lost, locks must be changed, for security reasons. Be aware that you will be charged separately for all associated lock change costs and all costs of replacing all operational key sets as a result of the loss.
c. Key fobs are subject to a minimum £60 charge per fob.
60. Please note that this does not include costs related to key fobs and electronic devices such as magnetic strikes, electronic coding, CCTV and other of such activities required to re-secure the property following loss of keys by guests. Such additional costs will be charged on top of the fees listed above.
Illegal Activity
61. You agree not to use the Property or allow the Property to be used, either knowingly, by oversight, carelessness, or irresponsible actions or behaviour, for illegal practices that may include but are not limited to prostitution and / or violent and antisocial behaviour. A £1,000.00 fine will be charged to your payment card if you are found to have been partaking in such activities on our property.
62. You agree not to possess, use, consume, cultivate, or allow to be possessed, used, consumed or cultivated on or about the Property any of the drugs or illegal substances mentioned in the Misuse of Drugs Act of 1971 or any other controlled substances the use of which may be at any time be prohibited by law, including substances known as “legal highs”. A £1,000.00 fine will be charged to your payment card if you are found to have been partaking in such activities on our property.
63. You agree not to do or permit to be done or in connection with the Property anything which shall be or tend to be a nuisance or annoyance to any person residing, visiting, or otherwise engaging in a lawful activity in the locality; or make or allow any unreasonable noise in particular:
64. Expressly not to hold or allow to be held any social gatherings and parties at any time;
65. Not to make noise including loud music, loud conversations, singing and other noise- making activities during unsociable house (between 11pm and 7am UK time);
66. Not to use or be allowed to use mechanical appliances (including vacuum cleaners and washing machines) during unsociable hours (between 11pm and 7am UK Time).
67. You will not do anything that will introduce pests into the property. In the event of a pest sighting or infestation, your deposit will be forfeit and the costs of remedial action will be expressly charged to you.
68. You agree not to behave in such a manner as to cause or is likely to cause any nuisance or inconvenience to the occupiers of any neighboring, adjoining or adjacent properties or so to be audible outside the Property on any day. A £1,000.00 fine will be charged to your payment card if you are found to have been holding parties, social gatherings, participating in anti-social behaviour or causing unreasonable disturbances to residents.
69. You agree to allow us or any representative of ours access to the Property at any reasonable time during your stay for cleaning, essential repairs, emergencies, property maintenance or to ensure you are complying with this Booking Contract.
Complaints
70. Every effort has been made to ensure that you have an enjoyable and memorable stay. If you have any cause for complaint, we urge you to notify us immediately so we can take remedial action.
71. It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve problems properly unless we are promptly notified.
72. Discussion of any issues with us whilst you are in residence at the Property will usually enable any shortcomings to be rectified straightaway. Complaints of a transient nature (for example, regarding presentation or heating of the Property) cannot be addressed unless you raise them while you are still in residence at the Property.
73. If any complaint cannot be resolved during your stay, you should write to us with full details within 7 days of the end of your Booking.
74. For the avoidance of doubt, you should always contact Kasar Stays Ltd if you have any complaint in relation to your Booking or the Property.
75. We do not tolerate any verbal or physical abuse, including racist, sexist, xenophobic, anti- religious or homophobic abuse towards our Kasar Stays Ltd staff. If you are subject any member of staff to abusive behaviour, you will be responded to with an initial warning to cease and desist from the abusive behaviour, else all communication will be terminated;
76. If you do not refrain from abusive behaviour, your booking will be cancelled without a refund, and you will be prevented from booking with us in the future. All communication will be terminated.
77. If abuse occurs within one of our properties, you may be asked to vacate the property within 1 hour. Should you fail to vacate the property at the given time, we will contact the relevant authorities to remove you.
Limit of Liability
78. Our maximum liability for losses you may suffer because of us acting in breach of this Booking Contract is limited to the amounts received by us in relation to your Booking. We shall not be liable for any losses which are not a foreseeable consequence of us breaching this Booking Contract. Losses are foreseeable where they could be contemplated by you and us at the time your Booking is confirmed by us.
79. Your Booking is made as a consumer for the purpose of a short stay or long term stay and you acknowledge that we will not be liable for any business losses howsoever suffered or incurred by you.
80. For the avoidance of doubt, Kasar Stays Ltd shall not be liable to you or responsible for:
a. any guest’s personal belongings. Guests are required to take out their own personal insurance for any items or personal belongings which do not belong to Kasar Stays Ltd, as we only provide insurance cover for contents belonging to Kasar Stays Ltd in the property;
b. any issue between you and us regarding the Booking;
c. any failure in relation to any payments due to the failure of a payment solution provided by a third party; and
d. the rejection of any payment of yours by a third-party payment solution provider.
e. This does not exclude or limit in any way our liability for death or personal injury caused by our negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.
Law and Jurisdiction
81. This Booking Contract (including any non-contractual obligations arising under or in relation to this Booking Contract) between you and us is governed by the law of England and Wales and we both agree that any dispute, matter, or other issue which arises between us will be exclusively dealt with by the Courts of England and Wales.
Miscellaneous
82. You may not transfer your Booking or any rights and responsibilities under this Booking Contract to any other person, without our prior written consent.
83. If at any time, any part of this Booking Contract is held to be unenforceable for any reason under any applicable law, that part shall be deemed omitted, and the enforceability of the remaining parts shall not in any way be affected by that omission.
84. This Booking Contract, together with the Cancellation Policy and our confirmation email contain the entire agreement between us and you relating to the Booking and shall supersede any previous agreements, arrangements or discussions between you and us, whether oral or in writing. No representation, undertaking or promise shall be taken to have been given or be implied from anything said or written in negotiations between you and us prior to receiving the confirmation email except as expressly stated in this Booking Contract. Neither you nor we shall have any remedy in respect of any untrue statement made by the other upon which that party relied on when entering this Booking Contract (unless such untrue statement was made fraudulently) and that party’s only remedy shall be for breach of contract as provided in this Booking Contract.
85. We will not breach this Booking Contract or be liable for any failure or delay in performance arising from any circumstances beyond our reasonable control including flood, fire, explosion, or accident.
